Privacy Policy
Introduction
Last updated: 01.08.2025
This Privacy Policy describes how SubCare (“we”, “our”, “us”) collects, uses, stores, and discloses your personal information when you use our website, mobile application, and related services (collectively, the “Services”).
We value your privacy and are committed to protecting your personal information. By using SubCare, you consent to our collection, use, and disclosure of your information in accordance with this Privacy Policy and applicable laws. We may update this Privacy Policy from time to time by posting the revised version on our website or app. We encourage you to review it regularly.
A. Information You Provide to Us
Name, email address, and account details when you register for SubCare.
Subscription details you enter manually (service name, cost, renewal date, etc.).
Any correspondence you send us (support requests, feedback).
1. Data Protection Commitment
We are committed to adhering to applicable privacy and data protection laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, relevant U.S. federal and state privacy regulations.
We do not sell your personal information to third parties. All information you provide or that we access is used solely to deliver and improve our Services.
2. Information We Collect
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
A. Information You Provide to Us
Name, email address, and account details when you register for SubCare.
Subscription details you enter manually (service name, cost, renewal date, etc.).
Any correspondence you send us (support requests, feedback).
B. Information Collected via Gmail Connection
If you choose to connect your Gmail account, we will request permission to access specific emails related to subscriptions and recurring payments.
We only process information necessary to detect, display, and manage your subscriptions.
We do not collect or share Gmail data with third parties for any other purpose.
Our use of Gmail data complies with the Google API Services User Data Policy, including the Limited Use requirements.
C. Information Collected via Bank Connection (Basiq.io)
If you choose to connect your bank account, we will use Basiq.io, an accredited Open Banking data provider, to securely access your transaction data.
This connection allows us to detect recurring charges and present your subscription data in the app.
Basiq.io processes your banking data under its own Privacy Policy and security standards.
We do not store your banking login credentials; all financial data access is encrypted and handled via Basiq’s secure platform.
D. Automatically Collected Data
Device identifiers, device type, operating system, IP address, region.
Log data (app events, access times, error reports).
Usage statistics to help improve our Services.
3. How We Use Your Information
We use your personal information for:
Providing and maintaining our Services.
Detecting and displaying your active subscriptions.
Sending service-related notifications (e.g., renewal reminders).
Improving and personalising your app experience.
Detecting fraud and ensuring security.
Complying with legal obligations.
4. Data Sharing
We may share your personal information only:
With service providers who assist us in delivering our Services (e.g., hosting, analytics, email, payment processing).
With Basiq.io for bank transaction data processing, if you connect your bank.
When required by law, regulation, or legal process.
In connection with a merger, acquisition, or sale of assets (with notice to you).
We do not sell, rent, or trade your personal information.
5. Security
We use industry-standard security measures, including encryption in transit and at rest, to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
